Category: Customer Service

Customer Service is the providing of exceptional service to clients prior, during, and even after a sale. The perceived success of these exchanges relies heavily on how employees “can adjust themselves to the client’s personality”. Each interaction with a customer has a unique quality and no two clients are the same. As a salesperson or a manager in a retail or service position, you must be able to tailor your approach based on each individual client. This is easier said than done, but not impossible. There are many tools available…

Customer service is essentially the provision of exceptional service to customers prior to, during, and even after a sale. The perceptions of the success of these interactions largely depend on how well employees “can adjust themselves to that of the customer”. It also hinges on whether or not customers perceive the salesperson as being personable or as needing to incessantly repeat themselves to each new customer. This article will focus on a single idea: understanding your customers and knowing when it is not appropriate to cater to them. I recently…

Customer service is basically the provision of exceptional service to clients prior, during, and even after a sale. The perception of satisfaction of such dealings depends largely on how employees react to clients “who will adjust themselves to their personality.” In essence this relates to handling difficult clients with sensitivity and understanding. An employer understands that positive feedback is the primary indicator of a satisfied client. It has been established that no one likes to be treated badly by their own boss or the person they are employed to serve.…

Customer service is essentially the provision of exceptional service to customers prior to, during, and even after a sale. These interactions are designed to inform, guide, and entertain a customer. Individuals who provide this service often refer to it as meeting the customer where they are. The perception of successful interaction depends largely on how employees “can adjust themselves to that of the customer.” Customer service involves more than just giving customers their orders in a timely fashion. There is also the issue of demonstrating care and concern for the…