Customer Service 

For Customer Service Interview Questions to Ask

Customer Service is the providing of exceptional service to clients prior, during, and even after a sale. The perceived success of these exchanges relies heavily on how employees “can adjust themselves to the client’s personality”. Each interaction with a customer has a unique quality and no two clients are the same. As a salesperson or a manager in a retail or service position, you must be able to tailor your approach based on each individual client. This is easier said than done, but not impossible. There are many tools available…

Read More
Customer Service 

Interview Questions for Customer Service Candidates – How to Sell the Company

Customer service is essentially the provision of exceptional service to customers prior to, during, and even after a sale. The perceptions of the success of these interactions largely depend on how well employees “can adjust themselves to that of the customer”. It also hinges on whether or not customers perceive the salesperson as being personable or as needing to incessantly repeat themselves to each new customer. This article will focus on a single idea: understanding your customers and knowing when it is not appropriate to cater to them. I recently…

Read More
Customer Service 

Three Ways to Improve Customer Service

Customer service is basically the provision of exceptional service to clients prior, during, and even after a sale. The perception of satisfaction of such dealings depends largely on how employees react to clients “who will adjust themselves to their personality.” In essence this relates to handling difficult clients with sensitivity and understanding. An employer understands that positive feedback is the primary indicator of a satisfied client. It has been established that no one likes to be treated badly by their own boss or the person they are employed to serve.…

Read More
Customer Service 

Characteristics of Good Customer Service

Customer service is essentially the provision of exceptional service to customers prior to, during, and even after a sale. These interactions are designed to inform, guide, and entertain a customer. Individuals who provide this service often refer to it as meeting the customer where they are. The perception of successful interaction depends largely on how employees “can adjust themselves to that of the customer.” Customer service involves more than just giving customers their orders in a timely fashion. There is also the issue of demonstrating care and concern for the…

Read More
Customer Service 

5 Customer Service Skills That Can Have a Big Impact on Your Bottom Line

Customer service is really the provision of exceptional service to consumers prior, during, and even after a sale. The “perceived success” of these interactions depends on how employees “can adjust themselves” to the customer’s personality. The very nature of human beings, means that customers can be very difficult people. They can be impatient, they can have different needs, and they can be fussy. But, if treated with care, the customers can be very nice, even in their irritability. And if employees are able to adjust to the way these people…

Read More
Customer Service 

Interview Questions For Customer Service Success

Customer Service is the delivery of exceptional service to prospective customers before, during, and even after a sale. The perception of successful completion of such dealings depends on how employees “can adjust themselves to that of the customer.” It should be noted that customer service is not limited to sales personnel. It can be applied at any level of any organization. It only takes one “disaster” to bring down the reputation of a company. A critical factor in customer service is empathy. Empathy is defined as, “the ability to genuinely…

Read More