Customer Service 

5 Customer Service Skills That Can Have a Big Impact on Your Bottom Line

Customer service is really the provision of exceptional service to consumers prior, during, and even after a sale. The “perceived success” of these interactions depends on how employees “can adjust themselves” to the customer’s personality. The very nature of human beings, means that customers can be very difficult people. They can be impatient, they can have different needs, and they can be fussy. But, if treated with care, the customers can be very nice, even in their irritability. And if employees are able to adjust to the way these people…

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Customer Service 

Interview Questions For Customer Service Success

Customer Service is the delivery of exceptional service to prospective customers before, during, and even after a sale. The perception of successful completion of such dealings depends on how employees “can adjust themselves to that of the customer.” It should be noted that customer service is not limited to sales personnel. It can be applied at any level of any organization. It only takes one “disaster” to bring down the reputation of a company. A critical factor in customer service is empathy. Empathy is defined as, “the ability to genuinely…

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